Return Policy

Handgiftsgift Return Policy

At Handgiftsgift, we are committed to ensuring your complete satisfaction with our floral products and services. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds for purchases made through handgiftsgift.ddd.

Return Eligibility

Due to the perishable nature of our products, returns are generally not accepted for fresh floral arrangements. However, we understand that sometimes issues may arise, and we will work with you to resolve any concerns. If you receive a product that is damaged, incorrect, or does not meet the quality standards of Handgiftsgift, please contact us immediately.

Timeframe for Returns

If you need to return a product, you must contact Handgiftsgift within 24 hours of delivery. We require prompt notification to ensure we can address your concerns effectively. Please provide your order number and a detailed description of the issue when contacting us.

Return Process

To initiate a return, please contact us at info@handgiftsgift.world with your order details and reason for return. Our customer service team will review your request and provide instructions on how to proceed. In most cases, we will arrange for a replacement or provide a refund, depending on the circumstances.

Refund Policy

Refunds will be issued to the original payment method used for the purchase. Processing times for refunds may vary depending on your payment provider, but typically take 5-10 business days to appear in your account. If you paid by credit card, the refund will be credited to the same card. For other payment methods, we will process the refund according to the original payment method's policies.

Exchanges

If you would like to exchange a product for a different item, please contact us within 24 hours of delivery. We will do our best to accommodate your request, subject to product availability. Any price difference will be charged or refunded accordingly. Exchanges are subject to the same terms and conditions as returns.

Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you. Handgiftsgift takes quality seriously and will make every effort to ensure you receive products that meet our high standards.

Custom Orders

Custom orders are made specifically to your specifications and may have different return policies. Please discuss return options with us before placing a custom order. Once a custom order is confirmed and production has begun, returns may not be accepted unless the product does not meet the agreed-upon specifications.

Shipping Costs

If a return is approved due to our error (damaged, incorrect, or defective product), Handgiftsgift will cover the return shipping costs. If you are returning a product for reasons other than our error, you may be responsible for return shipping costs. We will inform you of any applicable charges before processing your return.

Non-Returnable Items

Certain items may not be eligible for return, including personalized items, items that have been used or damaged after delivery, and items returned after the specified return period. Additionally, seasonal or limited-edition items may have different return policies, which will be communicated at the time of purchase.

Contact Us

If you have any questions about our Return Policy or need to initiate a return, please contact Handgiftsgift at info@handgiftsgift.world or visit handgiftsgift.ddd. Our customer service team is here to help and will work with you to resolve any issues.